Privacy Policy 96cuci

1 Information We Collect

96cuci collects users' personal information through the account registration process, use of the platform and interactions with our customer support services. Data collection is carried out transparently and only for the purposes stated in this policy.

Information collected during registration:

• Full name as shown on your identification document
• An active and valid email address
• Mobile phone number
• Date of birth for age verification purposes (21 years and above)
• Username and password set by you

Information collected during platform use:

• Deposit and withdrawal transaction records
• Game activity history in your account
• Device and browser information used
• IP address and general location data
• Platform interaction logs including login and logout times

2 Purpose of Personal Data Use

All information collected by 96cuci is used solely for legitimate purposes directly related to the provision of services to users. We do not use user data for unrelated purposes without consent.

• Creating and managing your user account
• Processing financial transactions including deposits and withdrawals
• Carrying out Know Your Customer (KYC) procedures for identity verification
• Providing responsive customer support in Bahasa Melayu and English
• Sending important notifications related to your account and platform promotions
• Detecting and preventing fraud, money laundering and security threats
• Meeting legal compliance obligations and licensing requirements
• Improving user experience based on usage pattern analysis

3 Data Sharing with Third Parties

96cuci takes a very cautious approach when it comes to sharing user data. In general, we do not disclose your personal information to third parties. However, there are limited situations where data sharing becomes necessary:

• Payment Providers: Information required to process transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency will be shared with the relevant payment service providers to enable the transactions to be carried out.
• Legal Requirements: We comply with any lawful directions from competent authorities when required to disclose information based on legal requirements or court orders.
• Technical Service Providers: Technical partners who provide our platform infrastructure are bound by strict confidentiality agreements and are prohibited from using user data for any other purpose.
• Licensing Bodies: Certain information may be shared with international licensing bodies for audit and compliance purposes.

4 Data Security Measures

User data security is a top priority for 96cuci. We implement multiple layers of technical and organisational security controls to ensure your information is always protected from unauthorised access, data breaches or misuse.

• Data encryption using security protocols for data at rest and in transit
• Tiered access controls — only authorised staff may access users' personal data
• Continuous system monitoring to detect any suspicious activity
• Use of strong passwords and two-factor authentication at the internal level
• Regular security audits by the technical team to identify system vulnerabilities
• Ongoing information security training for all staff who handle data

While we implement comprehensive security measures, no system can guarantee absolute security. We encourage users to also play their part in keeping their accounts secure by not sharing passwords and by using strong, unique passwords.

5 User Rights Regarding Personal Data

Every 96cuci user has the following rights regarding their personal data. Requests relating to these rights can be submitted to our customer support team via live chat or email at any time:

• Right of Access: You have the right to request a copy of the personal information we hold relating to your account.
• Right of Rectification: If any information is inaccurate or out of date, you have the right to request that we correct it within a reasonable time.
• Right of Erasure: In certain circumstances, you may request deletion of your personal data, subject to record-keeping obligations set by law and licensing requirements.
• Right to Object: You may object to the processing of your data for specific purposes such as marketing communications.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format upon request.

6 Cookies and Tracking Technologies

96cuci uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small data files stored in your browser when you visit our website.

Types of cookies used:

• Essential Cookies: Required for basic platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Store your preferences such as language and display settings to make your experience more consistent.
• Analytics Cookies: Help us understand how users interact with the platform for the purpose of continuous improvement. The data collected is anonymous and cannot identify individual users.

You can manage cookie settings through your browser options. However, disabling certain cookies may affect the functionality and user experience of the 96cuci platform.

7 Data Retention Period

96cuci retains users' personal data for as long as your account is active or as long as it is needed to provide services to you. In addition, we may retain certain data for an additional period to meet legal obligations, resolve disputes and comply with our international licensing requirements.

• Financial transaction records are retained for the period required by licensing and legal requirements
• Security activity logs are retained for a sufficient period for investigation purposes in the event of an incident
• Data related to closed accounts will be deleted or anonymised once the mandatory retention period ends
• Customer support communications are retained for a reasonable period for reference and service improvement purposes

Once data is no longer needed for any legitimate purpose, we will securely delete or anonymise it in accordance with established procedures.

8 Changes to This Privacy Policy

96cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data management practices, legal requirements, or platform service developments. Every change made is to ensure a higher level of user data protection and greater transparency.

• The latest version of the Privacy Policy will always be available on this page with a clear update date
• For material or significant changes, users will be notified via their registered email
• A notification notice will be displayed on our platform when there are important updates
• Continued use of the platform after a policy update is considered acceptance of the new terms

We encourage users to check this Privacy Policy page periodically to ensure you are always aware of how we manage your personal data.

9 Contact Us about Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 96cuci manages your personal data, our support team is ready to assist.

We provide 24/7 customer support via live chat on this website and via email in Malay and English. All enquiries related to privacy and data protection will be handled by trained staff and will be responded to within a reasonable time.